On January 11, Scarlet Journey, the Enterprise CRM Initiative, launched case management functionality for the Newark and Camden One Stop Student Service Centers, as well as enhanced functionality for New Brunswick and supporting functional units. The release introduced functionality that serves as the solution to support student, parent/guardian, alumni, and guest inquiries across webform, email, walk-in (when applicable), chat, SMS, telephone and social media. The new functionality enables the Chancellor unit and functional unit teams to provide enhanced support to constituents via multiple channels.
Scarlet Journey Release 2 Launch Update
